Returns, Cancellations & Substitutions
a. All items must be returned in their original packaging. Our couriers will not collect unpackaged items.
b. The postage is not refundable for any item that has been returned to us due to customers not being at home, and a shipping charge will be required if the customer requires the product to be resent.
c. All collected items must be returned to us by the customer.
d. All returns have to be checked by us before replacements/ refunds can be issued.
e. Refunds will be automatically processed after 7 days if we are unable to process your order for any reason.
a. Refusal of an unwanted item will make you liable for a charge equal to the original delivery for the item to be returned to us and a further charge for the item to be redelivered i.e. a refusal of a delivery for any reason will mean you are liable for an extra cost of twice the original delivery charge.
b. The correct procedure is to accept the delivery, if damaged sign delivery note as such and contact us within 24 hours. We can advise you of the course of action for a replacement.
c. If you have received a faulty (for damaged on arrival please refer to section 2d) or incorrect item, you must notify us a within reasonable time of receipt, which we consider is 7 days, we will then arrange to collect and replace the item within the usual timescales as indicated in the terms of delivery. You will not be responsible for the shipping costs of goods supplied by PRO ELITE where a breach in the Sale of Goods Act has been made.
d. If you change your mind after ordering a fixed priced item you have a right to cancel your order within seven days and receive a full refund for the product. This seven day period will begin on the day you receive the item. In order to return the item/s, you must take reasonable care of the item/s and it must be returned in re-sellable condition. In this instance, you will be responsible for the shipping costs both to and from your address. To return your item you must advise us by speaking to customer service. You will be responsible for the item until it arrives back with us in an undamaged condition. If the item is returned damaged in any way then we will not be able to offer a refund and it will be your responsibility to arrange the pickup of the item at you cost
e. Items won on an auction are non-refundable.